Your information in ProAssist

Website owners choose the documents used to answer visitor questions. Published knowledge is intended for visitors: relevant excerpts can appear in answers. Do not upload confidential documents, credentials, or personal records.

When you ask a question

Your question, recent conversation, and relevant document excerpts are sent to the AI provider through the help service. Answers can be incomplete or incorrect. Source excerpts are shown so you can check them. Conversation context expires after the session and is removed by the service’s cleanup job within four days.

When you send a report

The website owner receives your title, description, expected behavior, and any email address you choose to provide. Page context is optional. ProAssist excludes query strings and URL fragments and does not collect form values, passwords, console logs, screenshots, or browsing history automatically.

Owner accounts and retention

Accounts and application data use Firebase. Subscription payments are handled by Stripe when enabled. Owners can delete knowledge documents and reports in the dashboard. Reports remain until the owner deletes them. Contact help@leadlift360.com for account deletion or questions about your information.